Reporting a Safeguarding Concern

Norfolk County Council Children’s Advice and Duty Service (CADS)

If you’re a professional working with children in a formal or voluntary setting, and are not a family member, contact the Children’s Advice and Duty Service line: Call 0344 800 8021

If you’re a member of the public, contact Norfolk County Council’s Customer Services: Call 0344 800 8020

For calls raising concerns around children, the Children’s Advice and Duty Service will ask for details such as:

• All of the details known to you about the child
• Information about the child and their family
• The nature and urgency of your concern
• Any support you’ve already offered the child or family to date
• The child’s current location and whether parents/carers are aware of your concern

To find out more, click here.

Norfolk County Council – Adult Social Services

If you’re worried about an adult’s safety or wellbeing, contact:

• Adult Social Services: 0344 800 8020
• Text relay (for hearing/speech impairments): 18001 0344 800 8020

To find out more, click here.

If your concern involves a professional, volunteer or any adult working with children under 18, this should be referred to the Local Authority Designated Officer (LADO).

Email: [email protected]

For more information, click here.

If your concern is linked to a sports club or activity that is affiliated with a National Governing Body (NGB), the first step is to follow the NGB’s safeguarding procedures.

Most clubs should have a designated Club Welfare Officer who can provide support.

Typical steps include:

• Speaking with the Club Welfare Officer
• Escalating to the NGB’s Lead Safeguarding Officer if needed
• An internal review via the organisation’s safeguarding process
• Referral to external authorities such as the police or the Local Authority Designated Officer (LADO) if necessary

If you’re concerned about the safety of someone at an Active Norfolk session or event, please get in touch with our safeguarding team.

Please contact us on [email protected]. 

If you’re concerned at all about a child’s safety or wellbeing contact the NSPCC Helpline by calling 0808 800 5000 or emailing [email protected].